Frequently asked questions

Create or sign in to your player account, choose Browse Groups, open a group, and send a join request. A group admin must approve the request.

Open My Groups, choose your group, and select Events. Only approved group members can view and join its events.

Open an available event and choose the session you want. When a session reaches capacity, later requests can be placed on its waitlist.

Open PlayNest and make sure notifications are connected. Also check the PlayNest notification permissions, Focus or Do Not Disturb settings, and sound settings on your phone.

Use the installed PlayNest app on a supported phone. On the login page, choose the option to use biometrics next time, then complete one normal password login.

Choose Forgot password on the player, admin, or owner login page. Check your inbox and junk folder for the reset message.

PlayNest can record drop-in, cancellation, late, and custom fees for participating groups. Payments are collected outside PlayNest. PlayNest does not charge your card, hold money, or store banking passwords. Open Payments & Fees to see your private balance and your group’s instructions.

Open My Groups, enter the group, and use Leave Group from the group information area. Your PlayNest account stays active.

Only approved players and admins belonging to that group can open its private group chat.